Customer Service



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Got questions or looking for more information? No problem, we're happy to help! We have lots of helpful information in our Customer Service section - just look on the left side of this page and click on the topic that best matches your inquiry.

If after surfing our site, you still have questions, comments, or just want to contact us, please feel free to email us or give us a call.

Click here to contact us via email.

For help with previous orders and complex product questions, call 800-437-3794 to speak with Customer Service. Outside the US, call 617-484-5910.



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Give 10%, Get 10%

Refer a friend to RailRiders, and they'll receive a 10% coupon for their first order of $75 or more. When they purchase, you'll receive 10% off your next order, too!*

* Referrers can qualify for a new referral coupon once a month. Coupons expire thirty (30) days after they are issued. Cannot be combined with other offers.