Customer Service



Shipping & Handling

Ground orders are shipped via USPS Priority Mail or UPS Ground, based on weight, size of package and value determined by our warehouse. Orders sent to a P.O. Box, APO/FPO addresses, Alaska, Puerto Rico and Hawaii will be shipped via USPS Priority Mail. For Overnight Delivery Service, your order must be received by 12:00 noon EST and merchandise must be in stock. All orders are subject to verification.

International and Canadian orders are shipped via USPS Global Priority Service.

Shipping does not include duty or taxes, which are paid by the recipient of the package.

Phone number required for Overnight shipping. Overnight shipping charges valid only for shipments to United States addresses. Overnight Shipping delivers by UPS Monday through Friday only. Saturday delivery can be obtained but must be ordered via phone directly to RailRiders at 1-800-437-3794.



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Give 10%, Get 10%

Refer a friend to RailRiders, and they'll receive a 10% coupon for their first order of $75 or more. When they purchase, you'll receive 10% off your next order, too!*

* Referrers can qualify for a new referral coupon once a month. Coupons expire thirty (30) days after they are issued. Cannot be combined with other offers.